Refund policy

You have 10 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn/unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, email us at info@inksane.store or call our customer service team at +92 314 2834116. Our return address is: Inksane, 1st Floor, Business Bay, 09-C, Bahria Phase 7, Islamabad, Pakistan 46000.

Once your return is approved, send your package to the return address listed above. For change-of-mind returns, you must arrange and pay for your own return shipping label. For faulty products, Inksane will cover the return shipping label fee. Returns sent without prior approval will not be accepted.

Damages and Faults
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. If the product does not perform as promised, please provide us proof of the fault, and we may exchange the item free of cost. However, our team has the final discretion.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at info@inksane.store.